{"id":123,"date":"2023-08-01T15:54:24","date_gmt":"2023-08-01T13:54:24","guid":{"rendered":"https:\/\/danstonteams.com\/?p=123"},"modified":"2023-10-28T11:16:14","modified_gmt":"2023-10-28T09:16:14","slug":"auto-attendant-and-call-queue-authorized-users","status":"publish","type":"post","link":"https:\/\/danstonteams.com\/index.php\/2023\/08\/01\/auto-attendant-and-call-queue-authorized-users\/","title":{"rendered":"Auto attendant and Call queue authorized users"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.23&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<p>Bonjour \u00e0 tous !<\/p>\n<p><!-- divi:paragraph -->Je profite de quelques jours de repos au soleil et de la sieste des petits pour vous parler de cette news, qui commence \u00e0 dater un peu, je vous l&rsquo;accorde \ud83d\ude42<\/p>\n<p><!-- divi:paragraph -->Il s&rsquo;agit de la possibilit\u00e9 de donner des droits \u00e0 un utilisateur sur une call queue ou un auto attendant ( file d&rsquo;attente ou standard automatique pour les francophones \ud83d\ude42 )<\/p>\n<p><span style=\"font-size: 14px;\">Vous trouverez les d\u00e9tails de la feature <\/span><a rel=\"noreferrer noopener\" href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-public-preview\/now-in-public-preview-user-managed-call-queue-and-auto-attendant\/m-p\/3797513\" target=\"_blank\" style=\"font-size: 14px;\">ici<\/a><\/p>\n<p><!-- divi:paragraph -->Oui, comme vous, lorsque j&rsquo;ai vu cette news et l&rsquo;ayant lu en diagonale, je me suis dis : ENFIN !<\/p>\n<p><!-- divi:paragraph -->Mais quand est venu le moment de tester ma hype est vite retomb\u00e9e&#8230;.<\/p>\n<p><!-- divi:paragraph -->En effet, pour le moment les seules choses modifiables sont <strong>les musiques et\/ou textes <\/strong>des CQ et AA durant :<\/p>\n<ul>\n<ul>\n<li>Les horaires de travail<\/li>\n<li>Les horaires de fermeture<\/li>\n<li>Les vacances<\/li>\n<\/ul>\n<\/ul>\n<p><span style=\"font-size: 14px;\">Ainsi pour l&rsquo;instant l&rsquo;int\u00e9r\u00eat est limit\u00e9, mais peut r\u00e9pondre \u00e0 des cas d&rsquo;usages malgr\u00e9 tout :<\/span>\u00a0<\/p>\n<ul>\n<ul>\n<li>En cas d&rsquo;incident sur le SI, la file d&rsquo;attente de l&rsquo;\u00e9quipe support peut \u00eatre modifi\u00e9e rapidement, ainsi l&rsquo;utilisateur a l&rsquo;information lors de son appel sans qu&rsquo;un technicien ai \u00e0 r\u00e9p\u00e9ter la m\u00eame chose 30 fois en une minute. ( pour l&rsquo;avoir d\u00e9j\u00e0 v\u00e9cu, c&rsquo;est vite fatiguant \ud83d\ude42 )<\/li>\n<li>Donner de l&rsquo;autonomie aux \u00e9quipes m\u00e9tiers pour les campagnes de pub, \u00e9v\u00e9nements, communication &#8230;<\/li>\n<li>Informer les clients, partenaires, d&rsquo;une future p\u00e9riode fermeture<\/li>\n<li>D&rsquo;autres \u00e0 imaginer &#8230;<\/li>\n<\/ul>\n<\/ul>\n<p><span style=\"font-size: 14px;\">Donc, malgr\u00e9 tout cette feature peut r\u00e9pondre \u00e0 quelques probl\u00e9matiques et soulager les admins qui effectuent r\u00e9guli\u00e8rement ce genre de modifications. Mais j&rsquo;esp\u00e8re vraiment que c&rsquo;est un premier jet de la part de Microsoft et que bient\u00f4t nous serons capables de donner plus de pouvoir aux utilisateurs en leur permettant par exemple : de modifier les horaires, jour de fermeture exceptionnel, personnes pr\u00e9sentes dans la callqueue &#8230; ce n&rsquo;est pas les besoins qui manquent &#8230;<\/span><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --> En attendant la suite, s&rsquo;il y en a une &#8230; \ud83d\ude43et en esp\u00e9rant vous avoir aid\u00e9 je vous souhaite de bonnes vacances !<\/p>\n<p><!-- \/divi:paragraph --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbRelated Posts\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_width_px__hover=\u00a0\u00bb1080px\u00a0\u00bb custom_width_px__hover_enabled=\u00a0\u00bb1080px\u00a0\u00bb custom_width_percent__hover=\u00a0\u00bb80%\u00a0\u00bb 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Je profite de quelques jours de repos au soleil et de la sieste des petits pour vous parler de cette news, qui commence \u00e0 dater un peu, je vous l&rsquo;accorde \ud83d\ude42 Il s&rsquo;agit de la possibilit\u00e9 de donner des droits \u00e0 un utilisateur sur une call queue ou un auto attendant [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>Bonjour \u00e0 tous !<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Je profite de quelques jours de repos au soleil et de la sieste des petits pour vous parler de cette news, qui commence \u00e0 dater un peu, je vous l'accorde :)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Il s'agit de la possibilit\u00e9 de donner des droits \u00e0 un utilisateur sur une call queue ou un auto attendant ( file d'attente ou standard automatique pour les francophones :) ) <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p> Vous trouverez les d\u00e9tails de la feature <a rel=\"noreferrer noopener\" href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-public-preview\/now-in-public-preview-user-managed-call-queue-and-auto-attendant\/m-p\/3797513\" target=\"_blank\">ici<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Oui, comme vous, lorsque j'ai vu cette news et l'ayant lu en diagonale, je me suis dis :  ENFIN !<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Mais quand est venu le moment de tester ma hype est vite retomb\u00e9e....<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>En effet, pour le moment les seules choses modifiables sont <strong>les musiques et\/ou textes <\/strong>des CQ et AA durant :<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Les horaires de travail<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Les horaires de fermeture<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Les vacances<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Ainsi pour l'instant l'int\u00e9r\u00eat est limit\u00e9, mais peut r\u00e9pondre \u00e0 des cas d'usages malgr\u00e9 tout :<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>En cas d'incident sur le SI, la file d'attente de l'\u00e9quipe support peut \u00eatre modifi\u00e9e rapidement, ainsi l'utilisateur a l'information lors de son appel sans qu'un technicien ai \u00e0 r\u00e9p\u00e9ter la m\u00eame chose 30 fois en une minute. ( pour l'avoir d\u00e9j\u00e0 v\u00e9cu, c'est vite fatiguant :) )<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Donner de l'autonomie aux \u00e9quipes m\u00e9tiers pour les campagnes de pub, \u00e9v\u00e9nements, communication ...<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Informer les clients, partenaires, d'une future p\u00e9riode fermeture<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>D'autres \u00e0 imaginer ...<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Donc, malgr\u00e9 tout cette feature peut r\u00e9pondre \u00e0 quelques probl\u00e9matiques et soulager les admins qui effectuent r\u00e9guli\u00e8rement ce genre de modifications. Mais j'esp\u00e8re vraiment que c'est un premier jet de la part de Microsoft et que bient\u00f4t nous serons capables de donner plus de pouvoir aux utilisateurs en leur permettant par exemple : de modifier les horaires, jour de fermeture exceptionnel, personnes pr\u00e9sentes dans la callqueue ... ce n'est pas les besoins qui manquent ...<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p> En attendant la suite, s'il y en a une ... \ud83d\ude43et en esp\u00e9rant vous avoir aid\u00e9 je vous souhaite de bonnes vacances !<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fonctionnalite"],"_links":{"self":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/comments?post=123"}],"version-history":[{"count":9,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/123\/revisions"}],"predecessor-version":[{"id":4518,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/123\/revisions\/4518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media\/130"}],"wp:attachment":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media?parent=123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/categories?post=123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/tags?post=123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}