{"id":4514,"date":"2023-10-28T11:14:51","date_gmt":"2023-10-28T09:14:51","guid":{"rendered":"https:\/\/danstonteams.com\/?p=4514"},"modified":"2023-10-30T11:03:43","modified_gmt":"2023-10-30T10:03:43","slug":"4514","status":"publish","type":"post","link":"https:\/\/danstonteams.com\/index.php\/2023\/10\/28\/4514\/","title":{"rendered":"[Update] D\u00e9l\u00e9gation Call Queue & Auto Attendant"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb12px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Bonjour \u00e0 tous !<\/p>\n

Dans le pr\u00e9c\u00e9dent article, je vous parlais de la d\u00e9l\u00e9gation de l’administration des call queue et auto attendant.<\/span><\/p>\n

Et force est de constater que l’on sous estime l’influence de ce blog !<\/p>\n

Devinez ce qui est arriv\u00e9 en preview ?!<\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-33px|auto||auto||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/AA.png\u00a0\u00bb title_text=\u00a0\u00bbAA\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/CQ.png\u00a0\u00bb title_text=\u00a0\u00bbCQ\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb min_height=\u00a0\u00bb810.7px\u00a0\u00bb custom_padding=\u00a0\u00bb12px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||0px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

C’est quand m\u00eame d\u00e9j\u00e0 plus int\u00e9ressant que la premi\u00e8re release non?<\/p>\n

L\u00e0, l’utilisateur habilit\u00e9 est totalement autonome dans la gestion de ses call queue et auto attendant<\/span>.<\/p>\n

Et m\u00eame plus avec la partie Reporting !<\/p>\n

On retrouve ce menu dans la nouvelle section : Voice applications policies<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-684px|auto||auto||\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/Voice-application-policy.png\u00a0\u00bb title_text=\u00a0\u00bbVoice application policy\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb29px|||||\u00a0\u00bb custom_padding=\u00a0\u00bb3px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||-192px|||\u00a0\u00bb custom_padding=\u00a0\u00bb||82px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Pour donner les acc\u00e8s \u00e0 l’utilisateur qui sera habilit\u00e9 \u00e0 effectuer les actions d’administration, il suffit de cr\u00e9er puis lui affecter une strat\u00e9gie, en la configurant en fonction des taches qui lui seront d\u00e9l\u00e9gu\u00e9es.<\/p>\n

Puis, cot\u00e9 param\u00e9trage de la call queue ou de l’auto attendant, ajouter l’utilisateur dans la section authorized users.<\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb3px|auto||auto||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/aa-au.png\u00a0\u00bb title_text=\u00a0\u00bbaa au\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/cq-aa.png\u00a0\u00bb title_text=\u00a0\u00bbcq aa\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb145.6px\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|-46px|auto||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb112px||21px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Cot\u00e9 exp\u00e9rience utilisateur, depuis le client Teams, aller dans les param\u00e8tres, puis Appels et l’onglet correspondant \u00e0 la call queue ou auto attendant o\u00f9 nous avons une d\u00e9l\u00e9gation.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-58px|||||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2023\/10\/user.png\u00a0\u00bb title_text=\u00a0\u00bbuser\u00a0\u00bb _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb min_height=\u00a0\u00bb650px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00a0\u00bb4.23″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb||21px|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Et l\u00e0, on se rend compte qu’il n’y a pas tout ……….<\/p>\n

Et oui, le client Teams n’est pas encore \u00e0 jour, sont visibles pour le moment que les actions de la premi\u00e8re version sortie il y a maintenant quelques mois…<\/p>\n

Reste \u00e0 surveiller les mises \u00e0 jours du client et voir comment ces fonctions seront impl\u00e9ment\u00e9es. Je suis curieux de voir comment cela sera pr\u00e9sent\u00e9 notamment la partie reporting.<\/p>\n

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Et si vous voulez aller plus loin et surtout voir dans la vraie vie comment cela fonctionne, nous animerons avec Michel une session le 29 Novembre lors de l’Innovation Day, si vous voulez plus de d\u00e9tails sur cet \u00e9v\u00e8nement, contactez nous sur LinkedIn.<\/p>\n

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Bonjour \u00e0 tous ! Dans le pr\u00e9c\u00e9dent article, je vous parlais de la d\u00e9l\u00e9gation de l’administration des call queue et auto attendant. Et force est de constater que l’on sous estime l’influence de ce blog ! Devinez ce qui est arriv\u00e9 en preview ?!       C’est quand m\u00eame d\u00e9j\u00e0 plus int\u00e9ressant que la […]<\/p>\n","protected":false},"author":2,"featured_media":130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-4514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fonctionnalite"],"_links":{"self":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/comments?post=4514"}],"version-history":[{"count":14,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4514\/revisions"}],"predecessor-version":[{"id":4545,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4514\/revisions\/4545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media\/130"}],"wp:attachment":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media?parent=4514"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/categories?post=4514"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/tags?post=4514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}