{"id":4550,"date":"2024-01-18T14:51:26","date_gmt":"2024-01-18T13:51:26","guid":{"rendered":"https:\/\/danstonteams.com\/?p=4550"},"modified":"2024-04-10T17:14:13","modified_gmt":"2024-04-10T15:14:13","slug":"4550","status":"publish","type":"post","link":"https:\/\/danstonteams.com\/index.php\/2024\/01\/18\/4550\/","title":{"rendered":"Les appels d’urgence dans Teams"},"content":{"rendered":"\n[et_pb_section fb_built=\u00a0\u00bb1″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||-6px|||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″ min_height=\u00a0\u00bb204px\u00a0\u00bb alt=\u00a0\u00bbEmergency Call !!\u00a0\u00bb title_text=\u00a0\u00bbhqdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2024\/01\/hqdefault.jpg\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|2px|auto||\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″ min_height=\u00a0\u00bb37px\u00a0\u00bb]

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Appels d’urgence dans Teams !<\/strong><\/span><\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

Il devient de plus en plus simple de d\u00e9finir des num\u00e9ros d\u2019urgence dans Teams.<\/p>\n

On vous d\u00e9taille aujourd\u2019hui comment utiliser ces fonctions dans le cadre du Direct routing\u00a0!<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2024\/01\/Emergency-Polcies.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb title_text=\u00a0\u00bbEmergency Polcies\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

Il faut identifier 2 \u00e9tapes afin de r\u00e9pondre \u00e0 vos besoins\u00a0:<\/p>\n

    \n
  • D\u00e9finir le ou les num\u00e9ros d\u2019urgence<\/li>\n
  • D\u00e9finir le comportement lors de l\u2019appel de ces num\u00e9ros<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

    \u00a01ere \u00e9tape\u00a0: D\u00e9finir le ou les num\u00e9ros d\u2019urgence\u00a0:<\/span><\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

    Dans la partie \u00ab\u00a0Emergency Policies\u00a0\u00bb, se rendre dans\u00a0\u00ab\u00a0Call routing Policies\u00a0\u00bb et cr\u00e9er une nouvelle strat\u00e9gie\u00a0: (donner lui un petit nom\u00a0\ud83d\ude0a)<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2024\/01\/Emergency-Numbers.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb title_text=\u00a0\u00bbEmergency Numbers\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

    Dans cet exemple, j\u2019ai d\u00e9fini le 5050 comme num\u00e9ro d\u2019urgence.<\/p>\n

    Il est possible de mettre plusieurs num\u00e9ros d\u2019urgence.<\/p>\n

    Il faut ensuite lier le num\u00e9ro d\u2019urgence \u00e0 une strat\u00e9gie de PSTN Usage Record dans notre exemple\u00a0: \u00ab\u00a0WKS-All Calls\u00a0\u00bb qui nous permet (dans notre exemple) de passer des appels sans aucune restriction.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

    2eme \u00e9tape\u00a0: D\u00e9finir le comportement<\/span><\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/danstonteams.com\/wp-content\/uploads\/2024\/01\/notification.png\u00a0\u00bb _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb title_text=\u00a0\u00bbnotification\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]
      \n
    • Notification mode :\n
        \n
      • Send Notification Only : envoie une notification dans Teams \u00e0 l’utilisateur ou groupe d\u00e9fini plus bas<\/li>\n
      • Conferenced in but are mute : cr\u00e9e une conversation \u00e0 plusieurs lors de l’appel du num\u00e9ro d’urgence avec la personne ou le groupe d\u00e9fini plus bas. Ces personnes sont \u00ab\u00a0mut\u00e9s\u00a0\u00bb<\/li>\n
      • Conferenced in and are unmuted : cr\u00e9e une conversation \u00e0 plusieurs lors de l’appel du num\u00e9ro d’urgence avec la personne ou le groupe d\u00e9fini plus bas. Ces personnes peuvent intervenir dans la conversation<\/li>\n<\/ul>\n<\/li>\n
      • Emergency service Disclaimer :\n
          \n
        • Le message s’affiche dans la partie Appels des clients teams de vos utilisateurs.<\/li>\n<\/ul>\n<\/li>\n
        • Number to dial for emergency calls notifications\n
            \n
          • Possibilit\u00e9 d’appeler un num\u00e9ro de portable par exemple pour lui signaler un appel d’urgence<\/li>\n<\/ul>\n<\/li>\n
          • Users and groups for emergency calls notifications\n
              \n
            • Possibilit\u00e9 d’appeler un groupe ou une personne via Teams pour lui signaler un appel d’urgence<\/li>\n<\/ul>\n<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

              Attention une fois votre strat\u00e9gie cr\u00e9\u00e9e : pensez \u00e0 l’affecter \u00e0 vos utilisateurs<\/strong><\/h4>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

              Exemples d’utilisation :<\/span><\/h3>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.23.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]

              Contexte 1 :<\/span><\/p>\n

              Dans les bureaux, il est obligatoire que lors de l’appel d’un service d’urgence, l’accueil du batiment doit \u00eatre averti.<\/p>\n

              La strat\u00e9gie d’appel d’urgence va donc d\u00e9finir qu’un message est envoy\u00e9 \u00e0 l’accueil lors d’un appel d’urgence<\/p>\n

              Contexte 2 :<\/span>\u00a0<\/p>\n

              Dans une usine, il est obligatoire de contacter les services d’urgence pr\u00e9sent directement dans l’utilise<\/p>\n

              La strat\u00e9gie d’appel d’urgence va donc d\u00e9finir 2 param\u00e8tres :<\/p>\n

                \n
              • Le num\u00e9ro d’urgence (exemple 5050)<\/li>\n
              • Un disclaimer afin d’informer les utilisateurs du bon num\u00e9ro.<\/li>\n<\/ul>\n

                 <\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

                Appels d’urgence dans Teams !Il devient de plus en plus simple de d\u00e9finir des num\u00e9ros d\u2019urgence dans Teams. On vous d\u00e9taille aujourd\u2019hui comment utiliser ces fonctions dans le cadre du Direct routing\u00a0!Il faut identifier 2 \u00e9tapes afin de r\u00e9pondre \u00e0 vos besoins\u00a0: D\u00e9finir le ou les num\u00e9ros d\u2019urgence D\u00e9finir le comportement lors de l\u2019appel de […]<\/p>\n","protected":false},"author":1,"featured_media":4552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-4550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fonctionnalite"],"_links":{"self":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/comments?post=4550"}],"version-history":[{"count":3,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4550\/revisions"}],"predecessor-version":[{"id":4559,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/posts\/4550\/revisions\/4559"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media\/4552"}],"wp:attachment":[{"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/media?parent=4550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/categories?post=4550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/danstonteams.com\/index.php\/wp-json\/wp\/v2\/tags?post=4550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}